Terms and conditions

Conditions of sale


These conditions regulate the sale and supply of products by Innbiotec Pharma S.r.l. to you.

Innbiotec Pharma S.r.l may modify these conditions in the future: you will be informed by a notice that will be published on our website.

The contract between you and INNBIOTEC PHARMA S.r.l.

There is no commitment between you and Innbiotec Pharma S.r.l until IInnbiotec Pharma S.r.l has sent you an e-mail confirming receipt of the order and its acceptance. Innbiotec Pharma S.r.l. has the right to withdraw from any commitment in case of obvious errors or inaccuracies concerning the goods or orders that appear on the Innbiotec Pharma S.r.l website.

WARNING: the ordinary procedure does not end successfully in case of difficulties in delivering to the address indicated for delivery; in this case, the customer will be notified to make direct contact and find an alternative way to proceed.

Prices and availability

The prices of IInnbiotec Pharma S.r.l. products are clearly indicated on the site and are inclusive of VAT. To the price of the product must be added the shipping cost (where applicable), the amount of which varies depending on the delivery method required. In case the product is not available, you will be promptly informed by e-mail. The price and availability data on Innbiotec Pharma S.r.l. website are subject to change without notice.

Delivery of products

Innbiotec Pharma S.r.l. will deliver the ordered products to the address you have indicated. All delivery times reported on the site IInnbiotec Pharma S.r.l. are estimates based exclusively on availability, normal order processing and delivery times declared by the carriers.

Guarantees and returns

If for any reason you are not satisfied with the products received, you can change them or be refunded. You will have 14 days from the date of receipt of your order to exercise your right of withdrawal. Returned products must be returned to the address specified in the transport document together with the transport document itself, behind which the reason for the return must be written. Shipping by registered mail is strongly recommended. The shipping costs are at your expense, unless you have received defective, damaged or incorrect products. Innbiotec Pharma S.r.l. will make every diligent effort to replace damaged or defective products. If replacement is not possible, the only obligation of Innbiotec Pharma S.r.l. is to refund what you have paid, without prejudice to your rights.

Legislation in force and competence

The contracts between you and Innbiotec Pharma S.r.l. will be subject to Italian law and all disputes will be the competence of the Court of Arezzo.

Illegality of terms and conditions

If for any reason any part of these terms and conditions are invalid or unenforceable, the validity and enforceability of the remaining terms and conditions will be fully preserved.


Once received the order request, Innbiotec Pharma S.r.l reserves the right to reconfirm the availability of the purchased items.

Innbiotec Pharma S.r.l also reserves the right to refuse orders or refuse to provide services to anyone at any time.

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